Orders may be placed online or by phone, fax, or mail. Please have your customer number available,and indicate how and where you want your order shipped (see Delivery Options below). For co-ops, please coordinate your orders, add-ons, and returns through one person and pay with one check. Regrettably, we are not able to backorder products; if your order contains any out of stock items, please order them on a future order. We cannot deliver items from our retail store.
TERMS OF PAYMENT
Payments may be made with the following credit cards: Mastercard, Visa, Discover, & American Express. Payments by personal check, or money order are due upon receipt of your order, unless credit terms have been prearranged. Past due accounts will not receive additional orders without special arrangements. Unpaid account balances over 30 days past due are subject to finance charges of 1.5% per month (18% per annum, with a minimum of $1.00). Regrettably, checks returned for any reason will receive a $20.00 charge.
RETURNS AND CREDITS
Since natural foods with no preservatives store best in cool, dry conditions, our warehouses are refrigerated and we guarantee quality at the time of delivery. Unfortunately, we cannot guarantee quality beyond 7 days of delivery due to the variable conditions possible in your location. When calling to request a return authorization, please have your customer number, order number, and the product number of the item(s) you wish to return. No returns or exchanges will be processed after 30 days from delivery.
Restocking Fee: Up to four dollars per item unless merchandise is substandard or delivered by our error.
Product Condition: Items must be in original undamaged container. Please do not write comments on container. Credit will be given on substandard products or products delivered by our error (when requested within 30 days of delivery). Credit will be applied to your next order or a refund check will be sent. If the order was paid by credit card, a credit will be applied to your credit card.
State and local sales tax will be charged on taxable items in following states (AL, AR, GA, IA, IL, IN, KY, MI, MN, MO, NC, OH, OK, TN, VA, WI, & WV). If you have a sales tax license, please notify our accounting department.
COUNTRY LIFE TRUCKS:
We offer free delivery on our trucks to established routes in Michigan, Northwest Indiana, Illinois, Wisconsin, Minnesota, Iowa, Missouri, Oklahoma, and Arkansas. Click Here for delivery schedule.
MINIMUM ORDER REQUIREMENTS: There is a $400.00 minimum order ($500.00 for certain routes where indicated). Special arrangements for orders of $350.00 (or $450.00 for designated routes) can be made but will be charged a $20.00 surcharge. Orders smaller than $350.00 ($450.00) cannot be delivered by our trucks.
ORDER DEADLINES: We must receive your order by 5:00 pm Eastern Time on the day of your deadline. We must receive your complete order, including adjustments and add-ons by that time. Regrettably, due to the logistics of preparing your order for shipment, we cannot process any orders received after the 5:00pm deadline.
We also now deliver to areas formerly served by Something Better Natural Foods: most of Indiana, Ohio, Kentucky, Tennessee, North Carolina, Georgia, Alabama, and West Virginia. In those areas there is a 5% delivery fee. The order minimum is $450 and the order deadline 12:00 noon on your deadline day.
POSTAL SERVICE AND UPS DELIVERY:
Customer pays shipping and handling charges, which will be added to your order based on the shipping weight and destination. For C.O.D. packages there is an $12.00 additional charge. Unfortunately, certain items in our warehouse cannot be shipped by postal service or UPS. (These items are marked with a ‡ in our catalog) Orders between 200 lbs. and 1000 lbs. can be delivered to commercial and residential addresses using the UPS Ground with Freight service. This service is often 20 -25% lower than regular UPS rates. Please call our office to obtain a shipping quote for this service. Orders placed before 5 PM Eastern Time will be shipped the following business day. Orders placed after 5PM will be shipped within 2 business days.
Flat Rate Shipping:
We have flat rate shipping options available for orders under 50lbs. This includes the weight of the item's packaging. These rates are only available for orders shipped to the 48 Continental United States. For International orders, please email or call us for shipping information. We reserve the right to limit the use of the flat rate shipping option on a per customer basis.
APO AND OTHER ORDERS:
All APO and other orders outside the 48 contiguous states will be sent priority rate through the U.S. Postal Service. All such orders are at customers risk ONLY. If there is any damage or loss to the order no credit will be given. A handling charge of $3.00 will be added to boxes requiring customs declarations.
For orders of 500 lbs. or more to areas outside our regular delivery routes, common carrier shipment may be the most economical if a commercial loading dock or fork lift is available. Please ask for details.
Warehouse orders may be picked up at our retail store during normal store hours. We ask that you place your order 24 hours in advance of expected pick up. This will allow us to prepare your order and minimize the waiting time you experience when you arrive.